Privacy Policy — Data Protection & Cookies

1. Introduction

seakin ("we", "our", or "us") is dedicated to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your personal information when you visit our website or purchase our products.

2. Information We Collect

When you interact with our website or place an order, we may collect the following personal information:

Contact & Delivery Details: Your name, email address, UK delivery address, and contact number.
Order History: The specific products, sizes, colors, and quantities purchased.
Customer Support Messages: Inquiries, feedback, and return requests submitted via our contact form.
Technical & Device Data: IP address, browser type, operating system, and anonymous usage data necessary to maintain site performance and security.

Payment Information: All payments are processed directly through Stripe via encrypted 256-bit SSL connections. seakin never stores or has access to your full credit/debit card numbers or bank credentials.

3. How We Use Your Information

We process your data strictly for legitimate business and fulfillment purposes:

To produce, pack, and dispatch your custom made-on-demand orders.
To send automated order confirmations, dispatch notices, and tracking updates.
To respond to customer support inquiries, size exchanges, or return requests.
To comply with UK statutory accounting, tax, and consumer law requirements.

4. Cookies & Storage Technologies

Our website uses essential local storage and session cookies to ensure the website functions correctly. These include:

Shopping Basket Storage: Storing your selected products and size preferences in your local browser so items remain in your basket across page visits.
Security & Anti-Spam: Session verification cookies provided by Stripe for payment security and hCaptcha / Web3Forms to prevent automated bot spam on our contact form.

We do not currently use invasive third-party cross-site advertising cookies. You can manage or disable cookies via your browser settings at any time.

5. Third-Party Service Providers

We work with trusted partners to operate our store and fulfill orders:

Stripe Inc.: Payment processing and fraud prevention.
Teemill Tech Ltd: Circular organic on-demand manufacturing, printing, and UK postal dispatch (Royal Mail).
Vercel Inc.: Secure cloud hosting infrastructure.
Web3Forms / Resend: Secure customer support and newsletter email routing.

These service providers are bound by strict data processing agreements and are not permitted to use your personal data for any purpose other than providing their contracted service to us.

6. Data Retention & Your UK GDPR Rights

Under the UK GDPR, you have the right to:

Request access to the personal data we hold about you.
Request the correction of inaccurate or incomplete data.
Request the deletion of your personal data (where no statutory retention obligations apply).
Object to or restrict the processing of your personal information.